|

ESET Endpoint Security

ByMonica Caraway Karl Palachuk, Managed Services

James GaskinListen to today’s episode HERE.

Today, Karl talks to Author and IT Freelance Writer James Gaskin about his recent article in ChannelPro magazine on ESET Endpoint Security.

Karl also chats a bit to Business Consultant Josh Peterson, from Bering McKinley, about his upcoming June presentation in this year’s SMB Online conference.

Amy Babinchak
And Amy Babinchak joins us in our Oddballs segment to discuss staying ahead in your technology business and how to take your clients with you.

 

 

 

Click to listen to today’s episode!

Odd Tuesdays

Listen out for today’s listener coupon to save $$$ on the upcoming MSP Online Conference!

MSP Online Conference

*LINKS from today’s episode*

* Great Little Seminar Online Courses
Apr 28 – May 26
Online Class – Managing Your Service Board – Setup, Core SOPs, and Daily Procedures
Register HERE.

* SMB Nation Office 365 Tour
April 16
Chicago, IL
More info HERE.

* Robin Robins Boot Camp
Apr 22 – 25
Nashville, TN
More info HERE.

* SMBTech Fest
Apr 23 – 24
Anaheim, CA
More info HERE.

* Globalization of SMB Webinar Series
April 28, 10AM Pacific
Online
*Free* Registration HERE.

You can find a full 2015 listing of MSP & Tech events happening in Karl’s weekly newsletter.
Sign up at KarlsNews.com to sign up!

|

Boom!! Sky-High MSP Resources!

ByMonica Caraway Karl Palachuk, Managed Services

MSPmentor

Today, Karl talks to Jessica Davis, the Executive Editor at MSPmentor.net. Jessica says MSPmentor has a mission to be the news and information site for managed service providers. She says their site also operates as a connection/peer group site.

Jessica goes on to talk about some of MSPmentor’s annual research projects and resource lists. She says the MSPmentor 501 List is their biggest research project of the year, in which they rank MSPs from global entries. She notes that there are many factors taken into account in the ranking, however one of the top criteria is based on how well the MSP does with recurring revenue.

Jessica also talks about their MSPmentor 250 List, of which Karl was named in the recently announced 2014 list. She describes the criteria for that list, which is primarily about naming mentors in the industry. She says this list is particularly good for new MSPs and those MSPs seeking to take their business to the next level.

Jessica mentions MSPmentor’s sister websites, such as Talkin’Cloud®, run by CJ Arlotta, and The VARGuy.com, run by Charlene O’Hanlon. She says they are all a part of the Penton Technology Group, which recently announced the acquisition of another group of websites that includes Data Center Knowledge.

Jessica concludes discussion talking about MSPmentor’s recent launch of the IdeaXchange, which she says most admirably gives voice to an “I live this everyday” MSP perspective.

Amy Babinchak

Amy Babinchak also joins the show today in our Oddballs segment. Amy shares some tips on how to analyze what your personality brings to your MSP business.

 

Click below to catch today’s episode!

Odd Tuesdays


**NOTE**

Karl Palachuk’s annual SMBOnline Conference has just been announced!

The first 50 to register, get all 3 days for just $99.

Visit SMBOnlineConference.com to register!

SMB Online Conference

 

|

Still Odd

ByMonica Caraway Karl Palachuk, Managed Services

First of all…WOOT!

We made it a full year in production!!

Odd Tuesdays

 

Our debut was last year, Jan 21 2014, where we welcomed SMB Nation’s Harry Brelsford and Cloud Nine’s Lars Anderson.

We have since added our Oddballs segment with the amazing resident Oddballs Rayanne Buchianico, Computer Wallah Bob Nitrio, Amy Babinchak, and Manuel Palachuk. We have also syndicated the show to iTunes!

And we look forward to a great year for Odd Tuesdays ahead!

Thanks to everyone who has been following the show, telling others about the show, liking us on Facebook, giving us terrific show ideas, and a special thanks to Eric Black from Fiverr who has been responsible for much of the artwork on our blog!

Karl and I thank you very much!! 🙂     …and now, on to more Podcasts!

Robert CraneIn today’s episode, Robert Crane, from CIAOPS, talks about the “green fields” opportunity that exists with SharePoint. Robert has written a number of books on SharePoint and says MSPs who choose to be a reseller of SharePoint become a specialist in a broadening technology landscape.

Robert explains that being a reseller allows MSPs to offer clients better compliance and control options, improved dynamic search capabilities, as well as a host of other progressive options.

Manuel Palachuk also joins today’s program in our Oddballs segment. Manuel shares some terrific how-to’s on documenting your processes.


Manuel Palachuk

 

 

 

 

 

 

Click below to catch today’s episode!

Odd Tuesdays

 

* And be sure to listen for the Odd Tuesdays coupon code good for everything in the SMBBooks store!
Great deals on online classes (like below) and more!

Great Little Seminar

|

Results & Building Vendor Relationships

ByMonica Caraway Karl Palachuk, Managed Services

Results Software

In today’s episode of Odd Tuesdays, Karl talks to Mike Honig, Senior Director of Business Development at Results Software.

Mike talks about Results’ expanded CRM system that includes project management and field service management components. He says the software is mobile enabled and includes time tracking. Mike notes that the time tracking is integrated into QuickBooks for tracking of both employee time and client billable time.

 

Amy Babinchak
Our Oddballs segment today features Amy Babinchak discussing the importance of MSPs building and developing vendor relationships.

And as always the latest in Tech news and events happening around the place is announced – as well as the fact that Odd Tuesdays is now officially syndicated to the iTunes store!

 

 Click below to hear November 4th’s show:

Odd Tuesdays

 

Today’s episode also features a discount code for listeners to register to the brand new Great Little Seminar 5-week online course starting up on Dec. 1.  The course is instructed by both Manuel & Karl Palachuk, co-authors of the book The Network Migration Workbook.

 

Great Little Seminar

 

|

The Office 365 Gold Rush Is On – and so is the SMB Nation Fall Conference

ByMonica Caraway Karl Palachuk, Managed Services

Harry Brelsford

 

Karl welcomes back SMB Nation‘s Harry Brelsford, whom helped us launch our very first episode of Odd Tuesdays 16 episodes ago in January!

Karl and Harry discuss the flurry of activity that has been going on over the last year with Windows XP and Server 03 migrations. Harry mentions his recent blog post about the Office 365 phenomenon, with Microsoft reporting incredible sales records.

Harry also mentions SMB Nation’s support of Microsoft Community Connections, educational events that are being used to help connect local business organizations with Microsoft Partners.

The pair also discuss the SMB Nation Fall Conference on in Redmond, WA later this month (September 26th-28th). Karl will be joining the conference as a speaker and will be holding his 10th SMB Preday Show September 25th!

Amy Babinchak

Resident Oddball Amy Babinchak also joins the show to talk about Microsoft’s Multipoint. She explains that some MPSs may not even be aware of the offering as it is marketed to the educational sector, however it has been accessible to others for several years. Amy talks about how to set it up and under what circumstances you would select MultiPoint over regular terminal server.

 

 Click below to hear September 2nd’s show:

Odd Tuesdays

ALSO! Karl’s latest 4-Book Series is out now! – Listen to the episode for your coupon code!!

Managed Service Operations Manual

|

Patching the Human & The SMBKitchen Project

ByMonica Caraway Karl Palachuk, Managed Services

SMBKitchen

 

In this episode Karl talks to Phil Elder and Susan Bradley from the SMBKitchen Project.

Both Phil and Susan have some key specialties in the world of tech management and share upcoming projects they are involved with. They also offer the chance for a lucky listener to win a year-long membership to the SMBKitchen ASP Project, a managed services educational project we have been highlighting on our show in recent weeks.

 

amy_reg_pic

Resident Oddballs
 co-host Amy Babinchak joins the program again.

Amy is also involved in the SMBKitchen project, although today she joins the show to share insight into when to hire and how to train administrative and tech staff for your managed services business.

 

Click below to listen to the show – lots of Tech News, tech event highlights, and a forecast on the rest of the year ahead for Karl Palachuk, which includes information on Karl’s recently announced Roadshow Down Under tour.

 

Click below to hear July 1st’s show:

Odd Tuesdays

 

|

Results CRM – Integrating Outlook, QuickBooks, and Constant Contact

ByMonica Caraway Karl Palachuk, Managed Services

Sam Saab, Results Software

Karl talks with Result Software’s Sam Saab, about their Results Customer Relations Management (CRM) offering. Results CRM uses SKYLINE’s (a subsidiary of Uni-Data™) main application hosting. SKYLINE is going to incorporate Results Software product for desktops, web, and soon mobile via the Results Mobile branding.

Sam explains that the advantage of IT consultants working with Results CRM is that it allows them to empower their clients to work virtually. The Results platform is fully integrated with every day programs, such as QuickBooks, Outlook, and Constant Contact. Sam says they are the only company offering such an integration and the offering does not require an in-house server.

Sam talks a bit about their pricing options for Results CRM, which includes a purchase price, a subscription option, and a rent-to-own model. Sam also offers Odd Tuesdays listeners a special risk-free trial offer for the next 90 days. Listeners can visit here and enter “Odd Tuesdays special offer” in the Comments section of the application form to take advantage of the offer.amy_reg_pic

Amy Babinchak also joins our first-ever Oddballs segment. Amy is a Small Business MVP and Owner of Harbor Computer Services and Third Tier. Amy talks about banking fraud issues and how MSPs can put their clients into a position that limits their clients’ liability. She notes that neither clients, nor MSPs, are 100% assured protection from the FDIC. Amy also highlights the work that Enterprise Security MVP and Forensic Accountant Susan Bradley has been doing.  Susan has been writing articles for Third Tier’s SMBKitchen Project for several years about patching security and protecting small business banking systems.  Amy says from the research Susan conducted, she was able to create a package she built for  clients to implement better fraud protection.

 

Odd Tuesdays