Jeff Ponts Highlights Datatel’s Integration Options

ByMonica Caraway October 7, 2014April 17, 2015 Karl Palachuk, Managed Services

In today’s episode, Karl talks to Jeff Ponts, Co-Founder and COO of Datatel Solutions. Jeff wears several other hats as well, to include President of the Technology Channel Association (TCA) and Co-Chair to CompTIA’s Telecom Advisory Council.

Jeff talks about the big difference between software integration vs. systems integration. He highlights the numerous integration options that are available through Datatel and explains how the company has a strong mindset of supporting partners, not competing with them.

Jeff encourages listeners to reach out to him at Datatel’s website or via email.

This episiode also features a conversation Karl had at the recent Orlando GFI MAX Conference with GFI’s Caroline McClelland.

Caroline talks about the recent and upcoming GFI Max Conferences. She also notes that GFI has had some major company changes with some rebranding seeing the introduction of their LogicNow division and MAXfocus products.

For those wanting further detail on the changes, Karl wrote a blog article about the October 1 roll out that can be viewed here.

In our Oddballs segment, Computer Wallah Bob Nitrio joins us once again to discuss how mobility is shaping and changing the way MSPs and their clients are doing business. He also offers ideas on how MSPs can participate in the mobile App business.

As always, we cover the latest in upcoming Tech events and Tech News in our episode!

Click below to hear October 7th’s show:

* ~ *

GET YOUR HALLOWEEN ON!!

… A special blog announcement – We are having a contest over at our sister site, SmallBizThoughts.com

Every workday during the month of October, we are giving away a prize!

The prize with either be a 250 ml Erlenmeyer flask or a little wooden coffin – filled with candy. Hidden inside the candy will be a Gift Certificate worth either $25, $50, or $100!!

Video details here. Blog details here.

Karl Palachuk | Managed Services

Defining Your MSP Role – From Turning a Screw Driver to C Level Executive

ByMonica Caraway February 18, 2014April 17, 2015 Karl Palachuk, Managed Services

Karl speaks with GFI Max’s Dave Sobel and GFI client Neil Holme, from Impact Business Technology. There is discussion on how one defines their MSP role to their clients.

Dave says it important MSPs become bolder in the way they define their role to their clients. He maintains that you need to be seen and heard as more than just the guy who works on the computers. He says if you set the tone right, a very different kind of relationship can evolve – a big difference in the way you are perceived by clients and in the services you can deliver to them.

Neil talks about the primary conflict MSPs encounter. He says they have to often decide between acting on the behalf of the customer vs. making service/product suggestions as a business person trying to make money. Neil and Karl agree that you will ensure long-term relationships with clients, that will result in more referrals, if you always put the client needs first. Karl notes that he is a huge fan of Road Map meetings with clients where it takes the relationship to that consulting level and the MSP is not just pushing a Purchase Order.

Bob Nitrio makes his debut in our Oddballs segment.

Bob outlines a new tool known as Touchcast, which is currently in beta testing for PC. He says the tool gives you the power of a TV studio on your desktop, with tools ranging from editing to teleprompter. More information about Touchcast can be found at Touchcast.com.

Have a listen to these segments and our Tech News segment by clicking below. And if you have a show idea – please reach out to us on the Contact page 🙂