josh peterson

Josh Peterson, Co-founder of Bering McKinley and a keynote at this year’s annual SMB Online Conference, joins Karl to discuss tech hiring tips. Josh advises MSP business owners to learn how to “right size” your personnel – a concept involving not targeting MCSCs or the top-level techs for your business, but rather aiming for entry-level techs that you craft into great engineers.

Josh says that even with your first hire, it is better to have an entry-level guy who shadows you and learns your good habits in order to mold a great employee. He says this will save you a great deal of money on high priced engineers and also avoids the situation where you hire a high-priced, experienced tech that may have bad habits and not be as open to learning your processes. Josh also talks about the importance of having a 90-day training plan and a strong career path emphasis for your entry level techs. He notes that the 90-day plan is so crucial in fact, that it is better to wait and hire that new tech, despite how busy workflow may be, until you have such a training plan ready.

Josh concludes his interview with Karl by extending a special offer for Odd Tuesdays listeners.

Amy Babinchack, owner of Harbor Computer Services, returns in our Oddballs segment. She made her Oddballs debut in our Feb 4^th episode where she highlighted banking fraud issues and how MSPs can put their clients into a position that limits their clients’ liability. Today Amy talks about how to create job satisfaction with your techs in some creative & non-traditional ways. Amy says her practices help keep her techs fresh and creative, while maintaining efficiency and revenue.