Tips for Serving the New Generation of SMB Owners

Listen to today’s episode HERE.

ToDavid Maffeiday Dave Maffei from Carbonite joins the show to talk about his recent guest column in ChannelPro magazine entitled Three Tips for Serving the New Generation of SMB Owners. Dave outlines the sorts of disconnect that can occur between millennials and baby boomers and offers ways for managed service providers to address them.

Dave also talks about Carbonite’s partner program. He says there are “no handcuffs on the reseller with Carbonite”. He says there are a number of options in how the relationship between Carbonite, the reseller, and the end-user can be. Dave encourages MSPs to check out their partner website.

We conclude the production of our Odd Tuesdays Podcast in this episode. Our host, Karl Palachuk will be focusing on the SMB Community Podcast show moving forward.

SMB Community PodcastThe SMB Community Podcast has been running since 2012 and features vendor and VARs/MSPs interviews. In fact, listeners and vendors alike are encouraged to nominate for an interview with the show. You can check out details on how to nominate here.

SMB Community Podcast listeners can subscribe to the SMB Community Podcast RSS feed or listen to the show on iTunes.



Monica Caraway Thank you to all of our loyal Odd Tuesdays listeners! It was a great pleasure to produce the show and engage with the MSP community. A special thanks to our Oddballs contributors as well! It was a wonderful experience working with you 🙂 – Monica Caraway, Producer/Co-Host, Odd Tuesdays


 Click to listen to today’s episode!

Odd Tuesdays


Last chance to use the OddTuesdays show coupon! The coupon is good for anything in the MSP store – 20% off entire order. Coupon expires at the end of July.

SMB Books


*LINKS from today’s episode*

* Great Little Seminar Online Classes
July 7 – Aug 4
Online Classes
Introduction to Relax Focus Succeed® – taught by Karl Palachuk
Find Out More HERE.

*Microsoft Worldwide Partner Conference
Julu 12 – 16
Orlando, FL
Find Out More HERE.

* SMBTech Fest
July 23 – 24
Anaheim, CA
Find Out More HERE.

* MAX 2015 (MAXfocus Partner Conference)
July 27 – 28
Melbourne, Australia
Find Out More HERE.

* Melbourne SMB IT Pros
July 29
Melbourne, Australia
Find Out More HERE.

You can find a full 2015 listing of MSP & Tech events happening in Karl’s weekly newsletter.
Sign up at to sign up!


Jeff Ponts Highlights Datatel’s Integration Options

Datatel SolutionsIn today’s episode, Karl talks to Jeff Ponts, Co-Founder and COO of Datatel Solutions. Jeff wears several other hats as well, to include President of the Technology Channel Association (TCA) and Co-Chair to CompTIA’s Telecom Advisory Council.

Jeff talks about the big difference between software integration vs. systems integration. He highlights the numerous integration options that are available through Datatel and explains how the company has a strong mindset of supporting partners, not competing with them.

Jeff encourages listeners to reach out to him at Datatel’s website or via email.  

GFI MaxThis episiode also features a conversation Karl had at the recent Orlando GFI MAX Conference with GFI’s Caroline McClelland.

Caroline talks about the recent and upcoming GFI Max Conferences. She also notes that GFI has had some major company changes with some rebranding seeing the introduction of their LogicNow division and MAXfocus products.

For those wanting further detail on the changes, Karl wrote a blog article about the October 1 roll out that can be viewed here.

Bob Nitrio

In our Oddballs segment, Computer Wallah Bob Nitrio joins us once again to discuss how mobility is shaping and changing the way MSPs and their clients are doing business. He also offers ideas on how MSPs can participate in the mobile App business.


As always, we cover the latest in upcoming Tech events and Tech News in our episode!

Click below to hear October 7th’s show:


Odd Tuesdays

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Halloween Contest



 … A special blog announcement –  We are having a contest over at our sister site,

Every workday during the month of October, we are giving away a prize!  

 The prize with either be a 250 ml Erlenmeyer flask or a little wooden coffin – filled with candy. Hidden inside the candy will be a Gift Certificate worth either $25, $50, or $100!!

Video details here. Blog details here.Bob Nitrio